Customer Service
Shift Supervisor Starbucks, Toronto
Joining a small team which needed some motivation, I worked hard to blend personality types of baristas to create more harmony on shift.
Responsibilities: Managing staff, making beverages, deploying shift strategies and taking payments.
February – July 2017
Rental Technician Whistler Blackcomb, BC
Working in a large team providing customers with snow sport rental equipment. The most rewarding part of this role was seeing the customers satisfaction at the end of the day, when they'd had an amazing day learning new skills on the slopes. Responsibilities included;
Customer service and issue resolution
Taking rental orders and processing payments
Handling customer complaints and finding immediate resolutions.
Fitting equipment including setting ski and snowboard binding adhering to technical specifications from binding brands.
November 2016 – March 2017
Retail Assistant & Costume Consultant Spirit Halloween Store, Toronto
A short term role in a busy pop-up Halloween store assisting customers find products, costumes and advising which bright wig might suit their needs best.
October – November 2016
Summer Camp English Teacher YMCA Taichung, Taiwan.
One of the most rewarding roles I have had the pleasure of holding. A testing and challenging summer, with long hot days and endless games to be played. The role involved teaching English and leading activities with students aged 3-12yrs. I developed my own lessons and afternoon activity plans which encouraged the students to improve their confidence and skill in speaking and writing English.